Q. How do I upgrade or change my flight and what are the benefits?

Upgrades on charter flights are usually available when you book your cruise. Upgrades on scheduled flights are available once airlines release their flight schedules, which is usually 11 months prior to departure – at which point we’ll be able to provide a quote to suit your requirements. You may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?

 

Caribbean fly-cruises
You can upgrade to premium economy with TUI Airways flights to Barbados and St Lucia for 2017/18 and 2018/19 Caribbean fly-cruises.

Premium economy upgrades should be booked on a return basis, except on our one way transatlantic crossings sailing from Southampton to Barbados or St Lucia, or from Barbados or St Lucia to Southampton.

If you want to upgrade your flights, this can be done at the time of booking your cruise, or added on at a later date (either via your travel agent or call or Customer Contact Centre).  Upgraded seats are subject to availability.

Please note that if you upgrade to premium economy after pre-purchasing seats in economy on Flight Seat Booker, it will take approximately 48 hours for your upgraded flight details to show on Cruise Personaliser. You will then be able to change your seat selection to the appropriate class.

 

Benefits of upgrading your Caribbean charter flight:

 

 TUI Airways (Premium Club from £349pp return or from £175pp on our one way Caribbean transatlantic crossings)

  • Dedicated check-in, fast-track security (where the facilities exist) and priority boarding
  • 28kg baggage allowance*
  • Larger, more comfortable seats with 38” seat pitch
  • Complimentary drinks (excluding sparkling wine and champagne)
  • Amenity kits on outbound flights from the UK to Barbados
  • Larger seat back TV screen

 * Please note that where the upgraded baggage allowance is greater than 23kg, the weight of each individual bag must not exceed 23kg for safe handling by our ships’ crew.

 

Dubai & Arabian Gulf fly-cruises
Most of our flights to Dubai will operate on scheduled flights from Birmingham, Glasgow, London and Manchester. Flight upgrades on scheduled flights are usually available 11 months prior to departure.

 

 

 

 

Exotic fly-cruises
If you are travelling further afield on one of our exotic fly-cruises, you have the option to upgrade to premium economy, business or first class on a range of airlines. The benefits of upgrading vary by airline, so we recommend that you refer directly to the airline’s website for the latest information.

Upgrades on scheduled flights are available from 11 months prior to departure of your flight and are subject to availability.

 

You may find the following question useful: Do you accept frequent flyer numbers?

 

Upgrading you flight
For a tailored quote please contact either your travel agent or our Customer Contact Centre on 03453 555 111 (local call charges apply).

 

Changes in Flight Details
Please contact your travel agent or our Customer Contact Centre at the earliest opportunity if you wish to change or update your flight details. This includes name changes and any amendments to your booking.

Please be aware that changes may incur additional charges.

 

Changes in Flight Date 
We can help if you would like to extend your holiday either before or after your cruise, whether you explore independently, or book a City Stay hotels or Land Tour through us, we will help to arrange suitable flights. For a tailored quote please contact our Customer Contact Centre or your travel agent.

Please note that should you decide to explore a destination independently, you will need to make your own way to or from the ship on day of embarkation/disembarkation.

 

For more information you may find the following question useful: Are flights included in the cost of my cruise?

 

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