Q. Can I upgrade my cabin?

Upgrading your cabin

If you wish to upgrade your cabin, please speak to a member of our Customer Contact Centre please visit our website for contact details. Please note upgrading will incur a cost and this price would be based on the cruise price when your booking was originally made.

Should the cabin type you wish to upgrade to not be available you may be able to join a waitlist. If a cabin becomes available while you are on the waitlist, you will be contacted so that you may take advantage of the upgrade.

Please note upgrades are not possible after Midday on the day of embarkation. 


Reduced Fare Upgrades

We may offer reduced fare upgrades, for guests who have already booked, from time to time meaning that you may be offered a higher cabin at a discounted rate.

These will be offered to applicable guests based on the grade of cabin available and offered in a random order to Select/Cunard fare guests.

Should you be offered a reduced fare upgrade by one of our Upgrade Specialists, and wish to accept it, you will be required to make payment with our Upgrade Specialist at time of offering, regardless of whether you have booked direct with P&O Cruises or via a travel agent (unless it is an agency where they can only pay the agent direct - in this case they need to call the agent to pay). A new confirmation will be sent to you (or your travel agent where applicable) to reflect your updated booking details.

If you choose not to accept the offer of the reduced fare upgrade at time of offering, but change your mind later, you will able to accept the offer at a later date, subject to availability on a first come first serve basis. You should be aware that there will be limited availability on reduced fare upgrades.

Please note, if you are travelling as a group, an upgrade may not be offered to all parties in the group as these are offered in booking date order.


Complimentary Upgrades

Occasionally, for operational reasons, it may be necessary for us to change the cabin that you have booked. Should this occur, rest assured we will move you to a more preferential cabin* within the cabin type booked i.e if you booked an inside cabin, you will remain booked in an inside cabin but in a more preferential location at no extra charge. These are called Automatic Upgrades and are allocated automatically.

If you only wish to be considered for an Automatic Upgrade if it would result in an upgrade to a different cabin type, you may make this distinction at the time of booking. (Please note, this option is not yet available to guests who book online. To opt in for this upgrade option please call our Customer Contact Centre, who will amend your booking). If you receive a free Automatic Upgrade, please note that it is irreversible.

If you have chosen your booked cabin for a particular reason (for example to be in a specific position on the ship or to be located close to friends or relatives in your party) and do not wish to be considered for a Automatic Upgrade, simply let us or your booking representative know at the time of booking.
Please note, the opportunity of an Automatic Upgrade is never guaranteed and any cabin changes are made at the discretion of P&O Cruises. If you wish to pay to upgrade your cabin (from a Sea View (Outside) to a Balcony cabin for example), please call your booking representative.

*Preferential cabins are based on historic guest data & preferences.

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