Q. What should I do if I find my luggage is missing?

If you find you are missing your luggage, you should firstly seek assistance from staff in the baggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the baggage enquiries office (within the baggage hall) and complete a missing baggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing baggage and try to work out who has taken the wrong luggage.  The passengers concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage handling Company will return your item at a cost at the same time. 

Should you have any further queries regarding missing luggage in Southampton please contact the The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost / left luggage at an overseas cruise terminal please contact our Customer Contact Centre on 0345 355 5111 (Calls cost 3p per minute plus your telephone company’s network access charge). 

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