Q. Why has my Shore Experience/Excursion been cancelled and what happens next?

From time to time it may be necessary for us to cancel a shore experience due to operational reasons or if the port has been removed from the itinerary.

Whilst this is regrettable, it is unfortunately unavoidable. If you have pre booked and paid for a shore experience that has been cancelled, we will automatically refund the full amount to the card on which you made the purchase within five working days.

Please note once your refund has been completed your card company may hold the refund for a period of time, please speak to your card company first should your refund take longer than seven working days.

If you have booked a shore experience on board, which would be charged to your on board account, we will amend your on board account to reflect the cancellation and no charges will be applied.

If we are able to operate a different tour, you will be advised.

If you have any queries regarding a cancelled shore experience please contact our Customer Contact Centre please visit our website for contact details.

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