Q. Can you arrange shore excursions using adapted vehicles for those with mobility issues?

Wheelchair Users

Full Time Wheelchair Users

 

An 'Accessible Shore Excursion' guide is sent to guests who are full time manual and electric wheelchair users and those guests who advise they cannot board a transfer coach at approximately 12 weeks prior to the cruise and again at 4 weeks prior to departure, for those guests that book after the 12 weeks. This guide details what we can offer in the way of arranged excursions using an accessible vehicle and the date the Accessible Shore Excursions go on sale. In the first instance the guide will be sent via email, if no email address is present then it will be posted.

Guests travelling on Adonia should be aware that the ship is not equipped with a brow and that all access to the quayside is via the ship’s accommodation ladder. For this reason, it is likely that guests who are heavily reliant on the use of a wheelchair or mobility scooter may be severely restricted in embarking and disembarking as some independent mobility is required in order to walk the gangway. Please note that accessible shore excursions are not offered on Adonia.

Not all ports of call can offer the use of an accessible vehicle, so we will provide details of going ashore, such as: accessibility around the port, taxi information, distance into the main town, accessible toilets, accessible places of interest and where the nearest shopping areas are. 

Accessible shore excursions are charged to your on board account, if you are entitled to receive loyalty discount this will apply. Please see What are the benefits of the loyalty club?

An accessible shore excursion can be booked up to 1 day prior to sailing.

 

Part Time Wheelchair Users

A list of shore excursions are available via the Cruise Personaliser approximately 12 weeks prior to departure. Please note this does not include Accessible Shore Excursions.

For part time wheelchair users you will not automatically be sent the Accessible Shore Excursion guide unless you have notified us you are unable to board a coach. We would recommend part time wheelchair/scooter users take a standard excursion and store their wheelchair/scooter in the hold of the coach/vehicle providing this collapses.  

If you wish to book an accessible shore excursion, this will be charged to your on board account as it is not possible to book these online. Regrettably we do not offer accessible shore excursions for sailings on Adonia as due to the ships brow, we cannot always guarantee full time wheelchair users can go ashore.  

Should you prefer, you may request an Accessible Shore Excursion Guide be sent to you. Please call our Customer Contact Centre (please visit our website for contact details) or email shoremobilityinfo@carnivalukgroup.com

 

Coaches Used for Shore Excursions

If you are unable to climb steps to board a coach for your excursion you will need to select one of our accessible shore excursions or arrange for a private tour. To ensure we send you details of these tours approximately 6 weeks prior to travel, please complete the relevant section on the medical/mobility questionnaire as send back to us as soon as you can. 

Should you need to request a questionnaire, please call our Customer Contact Centre (please visit our website for contact details).

 

 

Tailor Made Excursions

Wheelchair users can join any shore excursion providing that the transportation used and excursion itinerary is wheelchair accessible. If you wish to do so, please email the name and date of the shore excursions, your booking reference, contact details and your wheelchair type/dimensions to shoremobilityinfo@carnivalukgroup.com and we will verify the suitability of this option with our agents.

We are also able to organise tailor-made private arrangements on request. Costs do vary from port to port and it is subject to the vehicle type and itinerary requested. For more details please see "How do I request private arrangements for shore excursions for wheelchair users?"

Not all ports of call can offer the use of an adapted vehicle. 

 

Transportation Standards

All of our adapted transportation vehicles and tours that are locally arranged are sourced from reputable and competent operators. They are fully insured, have safety management systems in place and comply with all prevailing local rules, regulations and standards. The health, safety and comfort of our passengers is paramount, however please be mindful that local country standards may not reflect those at home.

 

Tender Ports

At ports where the ship is unable to dock alongside the berth, guests are usually taken ashore by the ship's tenders provided the condition of the quayside is suitable and other conditions permit. For health and safety reasons, crew members are not permitted to lift full-time wheelchair users up or down the accommodation ladder (a long and narrow gangway which pivots to take account of the tide) or into a tender where there is a step to negotiate. Regrettably, if you are unable to step in and out of a tender unassisted (unless with assistance from your travelling companion) you will be unable to travel ashore by tender. 

 

For more information on tenders please refer to What is a tender? and tender ports please refer to the question Can wheelchair users use tender launches to go ashore?

 

High Tidal Range Ports

At most ports where the ship can dock, access to shore is often by the ship’s brow (a short gangway that is often level with, or just above the quayside). However, at ports where a large tidal range is experienced, the ship’s accommodation ladder is used. Due to the height and length of the accommodation ladder, if any guest using a wheelchair is not sufficiently ambulant to walk it with assistance from their companion or, if necessary, from a crew member, it may not be possible to go ashore. However, where practical to do so, we will offer the use of a special machine which can transport the guest up and down the accommodation ladder.

We cannot guarantee shore excursions will operate for ports with a high tidal range. Please see: Can I disembark at every port if I am a full time wheelchair user? 

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