Q. Can I add a special request for my hotel stay?

If you’ve booked a hotel stay through P&O Cruises, we will do our best to pass on any medical or dietary requests you’ve already advised us of. If your request is more specific, it may be necessary to liaise with the hotel directly.

 

We hold an allocation of rooms at each hotel, and provide guest names at approximately 30 days prior to your stay (though this varies by hotel and could be later). For this reason, if you contact your hotel directly outside of 30 days, they may not hold details of your individual booking.

 

You can check details of your hotel reservation, in Cruise Personaliser 24 hours after you have made your hotel booking.  If you have a query regarding the hotel details in Cruise Personaliser, please contact your travel agent or, if you booked directly with P&O Cruises,  call our Customer Contact Centre on 03453 555 111 (local call charges apply).

 

Medical and Mobility requests

If you have already advised us of your requirements for you cruise, we will pass on the request(s) to the hotel at approximately 30 days prior to your stay (later for some hotels); but please be aware that not all requests can be guaranteed.

If you require an adapted/accessible room, we will request this from the hotel as soon as we are made aware. Please note that some hotels have a limited number of adapted/accessible rooms, so not all requests can be met.

 

Dietary Requirements

If you have already advised us of any dietary requirements for you cruise, we will pass on the request to the hotel at approximately 30 days prior to your stay (later for some hotels). Please note that we cannot guarantee that all dietary requests can be catered for during hotel stays.

 

Specific room request

If you prefer a room near a lift or a specific floor, we can take requests which will be passed onto the hotel at approximately 30 days prior to your stay (later for some hotels). Such requests cannot be guaranteed.

 

Celebrating special occasions

If you want something extra to help celebrate a special occasion, most hotels can offer little luxuries. You will need to request these directly with the hotel; which can either be done once you arrive, or from approximately 30 days prior to your stay.

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