Q. Can I cancel or amend a spa appointment or package?

Prior to Cruise:

Should you wish to amend or cancel a Spa Treatment or Services prior to your cruise you can do so by logging onto Cruise Personaliser and visiting 'Your Spa Reservations' from the 'Spa' option on the menu ribbon.  

Cancellations can be made via Cruise Personaliser up until 3 days prior to departure free of charge.

If you are sailing on the Azura, Ventura or Britannia and have purchased a Spa package and wish to amend or cancel a Spa appointment prior to your cruise you can do so by contacting the Oasis Spa Package Reservation Desk via email oasisspapackage@theonboardspa.com or by telephone 0800 369 9901.

If you wish to change your Spa Package (i.e from Spa Sampler to Refresh package) please call our Customer Contact Centre (please visit our website for contact details).

Please note that refunds will be applied to the card originally used to purchase the treatment or service and you will receive confirmation of your amendment / cancellation. 


On Board:

Spa treatments and services can also be amended or cancelled on board, however for cancellations made at this late stage, a penalty charge may be applied.

Cancellation made on board within 24 hours of your appointment will incur a 50% cancellation charge*.

Please note this is subject to change.

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