Q. Can I use my mobile phone whilst on board?

Most people find their mobiles work well at sea. Signal strength can vary a bit, but you should be able to do all the usual things – make and receive calls, send text messages and photos.

You will see Telenor Maritime or 90112 on your mobile’s display. This means you are using International Marine Roaming and the cost of making and receiving calls and texts will be added to your mobile bill, not your ship account.

Your service provider should be able to give you a breakdown of all charges. Please note that charges for "pay as you go" can vary to those of contract phones on the same network.

Due to the ship’s location, there may be occasions where your phone is unable to find a signal.

 


If you wish to use the internet on your phone whilst on board, please see "Can I access the internet on board?"

Please note - Prior to sailing, guests may need to contact their mobile phone providers to ensure International Roaming is enabled.

 

Samsung Galaxy Note7 Phones

Samsung has now withdrawn all of its Galaxy Note 7 smartphones from sale globally after a spate of fires involving perceived safe replacements. In a statement issued late on Monday 10th October 2016, Samsung requested that consumers with original Note 7 devices or replacements obtained after the recall should turn off the power and seek a refund or exchange them for different phones.

In light of the above, P&O Cruises respectfully request passengers whom have the aforementioned affected phone not to bring on-board.

If you have not seen the Samsung request or have inadvertently brought your Galaxy Note 7 on-board we respectfully request that you power down your device and do not charge or use for the duration of your cruise.
It is suggested that the cabin safe security box is used for storage.

Whilst we emphasis and understand this is not ideal, safety is our priority and we therefore thank you for your cooperation in this matter.

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