Q. How do I upgrade or change my flight?

The ability to upgrade or make any changes to your flight is dependent on whether you are on a charter or scheduled flight. If you require more information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?


Charter Flights

It is possible to upgrade to premium economy on most of the Thomson Airways and Thomas Cook charter flights on our Azura and Britannia Fly-Caribbean programme and to Premium Economy & Upper Class with Virgin Atlantic on our Adonia Fly-Caribbean programme. 

If you want to upgrade please notify your booking agent at the time of booking your cruise. However, please note that upgraded seats are subject to availability and not all charter aircraft offer a cabin upgrade option. Premium Economy is not available on our Fly-Mediterranean charter programme.

Premium economy upgrades on our charter programme cost from £299* per person return, however we ask that they are booked on a return basis. On our transatlantic cruises sailing from Southampton to Barbados or from Barbados to Southampton, upgrades are available from £149* per person.

*prices subject to change

If you upgrade to premium economy after pre purchasing your seats on Flight Seat Booker, it will take approximately 48 hours for your upgraded flight details to show on Cruise Personaliser. You will then be able to change your seat selection to the appropriate class.

Caribbean Charter Flights - Thomson and Thomas Cook

Benefits of Upgrading your Charter Flight

If you book a premium economy seat on one of our long-haul charter flights to Barbados or St Lucia, you will receive:

Thomas Cook (premium class from £299)

  • Dedicated check-in, fast-track security (where the facilities exist) and priority boarding
  • 30kg baggage allowance
  • Larger, more comfortable seats with a minimum of 35”seat pitch
  • Complimentary drinks (excluding sparkling wine and champagne)
  • Amenity kits on outbound flights from the UK to Barbados
  • James Martin in flight catering

 

Thomson (Premium Club from £349)*

  • Dedicated check-in, fast-track security (where the facilities exist) and priority boarding
  • 28kg baggage allowance
  • Larger, more comfortable seats with 38” seat pitch
  • Complimentary drinks (excluding sparkling wine and champagne)
  • Amenity kits on outbound flights from the UK to Barbados
  • Larger seat back TV screen

*price based on 787 Dreamliner; should the Dreamliner be substituted for an alternative aircraft, the supplement will be reduced

 

Caribbean Charter FlightsVirgin Atlantic

On our Adonia winter 17/18 programme (D719P-D805) we offer charter flights on Virgin Atlantic with options to upgrade to both Premium Economy and Upper Class, subject to availability.

 

Benefits of Upgrading to Virgin Premium Economy (from £349)

  • Dedicated check-in and priority boarding
  • 2 x 23kg baggage allowance
  • Larger, more comfortable seats with a 38” seat pitch
  • Choice of meals

 

Benefits of Upgrading to Virgin Upper Class (from £799)

  • Dedicated check-in, fast-track security and priority boarding
  • 3x 23kg baggage allowance
  • 6’6” flat bed seats all with aisle access
  • Access to Upper Class lounge at UK airports
  • Upgraded choice of meals
  • Pre flight champagne

Virgin charters are not currently available on our Azura and Britannia Fly-Caribbean programmes.

 

Scheduled Flights

Whether you are flying to Europe to join one of our Mediterranean fly-cruises or flying further afield to experience one of our Exotic itineraries, upgrading your flights is a great way of making your holiday even more special. Should you want to upgrade we can provide details of availability and fares tailored to your route and requirements.


Exotic Cruises

If you are travelling further afield on one of our exotic cruises, you have the option to upgrade to premium economy, business or first class on a range of airlines. For the benefits of upgrading on a scheduled flight, please refer directly to your airlines website.


How to Upgrade your Scheduled Flights

For a tailored quote please contact our Customer Contact Centre on 0843 374 0111 (calls cost 3p per minute plus your telephone company’s network access charge) or your travel agent. 

Upgrades on scheduled flights are available from 11 months prior to departure of your flight and are subject to availability.

You may find the following question useful: Do you accept frequent flyer numbers?

 

Changes in Flight Details

Please contact our Customer Contact Centre or your travel agent at the earliest opportunity if you wish to change or update your flight details. This includes name changes and any amendments to your booking may incur additional charges.

Any amendments to your booking may incur additional charges.

Changes in Flight Date 

We can help if you would like to extend your holiday either before or after your cruise. For a tailored quote please contact our Customer Contact Centre or your travel agent.

Please note that should you decide to explore a destination independently, you will need to make your own way to or from the ship on embarkation/disembarkation day.

For more information you may find the following question useful: Are flights included in the cost of my cruise?

 

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