Q. Can I pre-purchase specific seats on my flights?
How you pre-purchase flight seats varies depending on whether you are travelling on a chartered or scheduled flight. For more information you may find the following question useful: How do I know if I am travelling on a chartered or scheduled flight?
If you are booked on one of our chartered flights, you will be able to pre-purchase your seats through Cruise Personaliser. Flight Seat Booker will open approximately 14 weeks prior to departure and close a minimum of eight days prior to departure.
If you’re in the Baltic or Ligurian tier of the Peninsular Club, you will receive a two day priority booking window in which to pre-purchase your flights seats prior to them going on general sale. The latest opening dates for our fly-cruise holidays can be found below.
To access Flight Seat Booker log on to Cruise Personaliser using your cruise booking reference. Click on the drop-down tab "Getting There and Back" at the top of the page, then select "Flights".
This will show your flight details and, if your flights seats are available to book, a "Book Seats" button will be displayed. You will then be able to select and purchase your seats.
Seats on our Thomson Airways chartered flights can be purchased via Cruise Personaliser.
We are chartering groups of seats on existing Thomas Cook’s scheduled flights from Birmingham, Bristol, London and Manchester. A section of the aircraft will be allocated to P&O Cruises’ customers, with the remaining seats available to Thomas Cook customers. You can purchase seats from P&O Cruises’ allocation via Cruise Personaliser.
We are chartering aircraft from Thomson Airlines, Thomas Cook Airways and for Adonia, Virgin Atlantic. Prices and on-sale dates will be available here in summer 2017.
Please note that the ability to pre-purchase of seats on Virgin Atlantic is yet to be confirmed.
The costs for pre-purchasing seats on our chartered flights are shown below. All seats are subject to availability.
Emergency Exit Seats
2017 Mediterranean fly-cruise
£12.50 per person each way
£17.50 per person each way
2017/18 Caribbean fly-cruise
|To be confirmed|
Chartered Flights - Infants 0-2 years
A child/infant on a chartered flight who is less than 2 years old will always be assigned a seat next to an adult and will receive the full baggage allowance. If you would like to take a carry seat on board it will need to have a 5 point harness.
There are only a few seats available for infant carry seats, these are usually next to a window. Please call our Customer Contact Centre on 0843 374 0111 (calls cost 3p per minute plus your telephone company’s network access charge). Please note that infants still have to pay to reserve seats on Flight Seat Booker.
Emergency Exit seats
These are subject to availability and are only available to those guests who are fully mobile and over 16 years of age. You will be asked to confirm that you comply with the relevant terms and conditions prior to booking your seats. The airline reserves the right to move guests from Emergency Exit seats if they feel that the safety of passengers and crew may be compromised.
Changes to your booked seat
You can amend seats booked through Flight Seat Booker up until 8 days prior to departure. If your new seats are of greater value than your original seats selection, you will be required to pay the difference. No refunds will be given for seat selection of a lesser value.
If you have pre-booked seats on a scheduled flight and wish to amend your selection, please contact the airline directly for assistance.
No refunds are available on seats purchased via Flight Seat Booker.
Reduced Mobility Seating
Our chartered flights have a limited number of seats which are designated for those guests with reduced mobility. These seats are assigned one week prior to departure. Once we have received all Medical/Mobility questionnaires they will be reviewed and priority will be given to those passengers with the greatest need.
Please note that mobility seats are subject to availability and are assigned on a case by case basis. You will not be considered for a reduced mobility seat if you have not completed a Medical/Mobility questionnaire. Should you require a questionnaire please call our Customer Contact Centre on 0843 374 0111 (calls cost 3p per minute plus your telephone company’s network access charge) or contact your travel agent. Mobility questionnaire's must be returned no later than 14 days prior to departure.
For further information you may find the following question useful: What types of airport assistance are available?
Reduced Mobility Seats on Thomas Cook Airlines flights to/from Malta
We are using existing scheduled flights to/from Malta and a specific section of each aircraft will be allocated to P&O Cruises’ customers. For this reason, we will have a very limited number of seats designated for those guests with reduced mobility, so we are unable to guarantee any such seat requests in advance.
We recommend that if particular seats are required that you pre-purchase your seats using our Flight Seat Booker tool via Cruise Personaliser. Seats will be available to pre-purchase approximately 14 weeks prior to departure and close a minimum of eight days prior to departure.
Your flight seats can only be reserved via the airline’s website once flight tickets have been issued which usually happens between 6 weeks and 10 days prior to departure. Ticket issue dates vary by airline and route.
Your flight details can be found on you Flight Confirmation or via Cruise Personaliser. If you have not received a Flight Confirmation, please contact our Customer Contact Centre and who will be happy to assist you.
Scheduled Flights - Infants - 0-2 years
Seating for infants and children up to 2 years old varies by airline, route and ticket type. Please call our Customer Contact Centre on 0843 374 0111 (calls cost 3p per minute plus your telephone company’s network access charge) for information specific to your flight.
Scheduled airlines will often allow infants to travel on an adult’s lap instead of having their own seat, though there are some restrictions; for example, the passenger holding the infant must be at least 15 years of age, and a passenger can only have one child on their lap – a seat must be purchased for each additional infant.
Pre-purchasing seats depends on the ticket type which can be identified if your Flight Confirmation has an “airline locator” (airline booking reference).
If you have received your airline locator, you will be able to pre-purchase seats from approximately 30 days before travel . To pre-book your seats, visit ‘Manage My Booking’ on the British Airways website and follow the instructions. Please note that additional charges may apply.
If your flight details do not include an airline locator, then you will be booked on one of our British Airways group flights, in which case we will reserve your flight seats approximately four days prior to departure. If you have any specific requests, please contact our Customer Contact Centre who will be able to assist you.
You can pre-purchase your seats if you have received your “airline locator” (airline booking reference) – this is usually available from four weeks prior to departure. You can obtain this by speaking to our Customer Contact Centre.
To book seats, you will need to contact easyJet on 0330 365 5000 (costs may vary), quoting your airline locator, where they will be able to assist you. Please note that there is an additional charge for purchasing seats prior to check-in. You will not be able to pre-purchase your seats online.
You can pre-book seats via the Jet2 website from approximately 60 days prior to departure. Please visit Jet2.com/pocruises, quoting your surname and cruise booking reference, and follow the links to pre-book your seats. If you book your holiday within 60 days prior to departure, please allow 7 days before attempting to access the Jet2 website.
If you have not received a Flight Confirmation, please contact our Customer Contact Centre and who will be happy to assist you.
Pre-booking seats on other scheduled airlines
Pre- booking seats for other scheduled airlines vary by carrier. We recommend that you refer to the airline website for the most up to date information.
Flight Seat Booker open dates
2017 Summer Fly-Cruise
|CRUISE DATE||CRUISE CODE||
|GENERAL OPEN DATE
|26-Mar-17||E704 / E704A / E704B*||27-Dec-16||29-Dec-16||19-Mar-17|
|06-Apr-17||E705 / E705A||27-Dec-16||29-Dec-16||30-Mar-17|
|13-Apr-17||E705B / E705C||03-Jan-17||05-Jan-17||06-Apr-17|
|20-Apr-17||E706 / E706A||10-Jan-17||12-Jan-17||13-Apr-17|
|27-Apr-17||E706B / E706C||17-Jan-17||19-Jan-17||20-Apr-17|
|04-May-17||E707 / E707A||24-Jan-17||26-Jan-17||27-Apr-17|
|11-May-17||E707B / E707C||31-Jan-17||02-Feb-17||04-May-17|
|18-May-17||E708 / E708A||07-Feb-17||09-Feb-17||11-May-17|
|25-May-17||E708B / E708C||14-Feb-17||16-Feb-17||18-May-17|
|01-Jun-17||E709 / E709A||21-Feb-17||23-Feb-17||25-May-17|
|08-Jun-17||E709B / E709C||28-Feb-17||02-Mar-17||01-Jun-17|
|15-Jun-17||E710 / E710A||07-Mar-17||09-Mar-17||08-Jun-17|
|22-Jun-17||E710B / E710C||14-Mar-17||16-Mar-17||15-Jun-17|
|29-Jun-17||E711 / E711A||21-Mar-17||23-Mar-17||22-Jun-17|
|06-Jul-17||E711B / E711C||28-Mar-17||30-Mar-17||29-Jun-17|
|13-Jul-17||E712 / E712A||04-Apr-17||06-Apr-17||06-Jul-17|
|20-Jul-17||E712B / E712C||11-Apr-17||13-Apr-17||13-Jul-17|
|27-Jul-17||E713 / E713A||18-Apr-17||20-Apr-17||20-Jul-17|
|03-Aug-17||E713B / E713C||25-Apr-17||27-Apr-17||27-Jul-17|
|10-Aug-17||E714 / E714A||02-May-17||04-May-17||03-Aug-17|
|17-Aug-17||E714B / E714C||09-May-17||11-May-17||10-Aug-17|
|24-Aug-17||E715 / E715A||16-May-17||18-May-17||17-Aug-17|
|31-Aug-17||E715B / E715C||23-May-17||25-May-17||24-Aug-17|
|14-Sep-17||E716B / E716C||06-Jun-17||08-Jun-17||07-Sep-17|
|21-Sep-17||E717 / E717A||13-Jun-17||15-Jun-17||14-Sep-17|
|28-Sep-17||E717B / E717C||20-Jun-17||22-Jun-17||21-Sep-17|
|05-Oct-17||E718 / E718A / E718B||27-Jun-17||29-Jun-17||28-Sep-17|
|12-Oct-17||E718C / E718D||04-Jul-17||06-Jul-17||05-Oct-17|