Q. Can I pre-purchase specific seats on my flights?

How you pre-purchase flight seats varies depending on whether you are travelling on a charter or scheduled flight. For more information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?


Charter Flights

If you are booked on one of our charter flights, you will be able to pre-purchase your seats using our Flight Seat Booker tool via Cruise Personaliser. Flight Seat Booker will open approximately 14 weeks prior to departure and close a minimum of eight days prior to departure.

If you in the Baltic or Ligurian tier of the Peninsular Club, you will receive a two day priority window in which to pre-purchase your flights seats prior to them going on general sale. The latest opening dates for our fly-cruise programmes can be found below.

To access Flight Seat Booker log on to  Cruise Personaliser using your cruise booking reference. Click on the drop-down tab "Getting There and Back" at the top of the page, then select "Flights". . 

This will show your flight details and, if your flights seats are available to book, a "Book Seats" button will be displayed. You will then be able to select and purchase your seats.

2016/17 Fly-Caribbean

We are chartering aircraft from Thomson Airlines and Thomas Cook Airways and seats can be purchased via Cruise Personaliser

2017 Fly-Mediterranean

We are chartering aircraft from Thomson Airways and seats can be purchased via Cruise Personaliser.

We are using Thomas Cook scheduled flights from Birmingham, Bristol, London and Manchester.  As we are using an existing scheduled service, a section of the aircraft will be allocated to P&O Cruises’ customers, with the remaining seats available to Thomas Cook customers. You can purchase P&O Cruises allocated seats via Cruise Personaliser.

2017/18 Fly-Caribbean

We are chartering aircraft from Thomson Airlines, Thomas Cook Airways and for Adonia, Virgin Atlantic. Prices and on-sale dates will be available here in summer 2017.

The costs for pre-purchasing seats on our charter flights are shown below. All seats are subject to availability.

Programme

Start Date

End Date

Standard Seats

Emergency Exit Seats

Additional Leg-room Seats

2016/17 Fly-Caribbean

21-Oct-16

18-Mar-17

£20.00 per person each way

£60.00 per person each way

N/A

2017 Fly-Summer

26-Mar-17

12-Oct-17

£12.50 per person each way

£17.50 per person each way

N/A

Charter Flights -  Infants 0-2 years

A child/Infant on a charter flight who is less than 2 years old will always be assigned a seat next to an adult and will always receive the full baggage allowance.  If you would like to take a carry seat on board it will need to be a 5 point harness.

There are only a few seats available for Infants carry seats, these are usually next to a window. Please call our Customer Contact Centre on 0843 374 0111 (calls cost 3p per minute plus your telephone company’s network access charge). Please note that Infants still have to pay to reserve seats on Flight Seat Booker.

Emergency Exit seats

These are subject to availability and are only available to those guests who are fully mobile and over 16 years of age. You will be asked to confirm that you comply with relevant terms and conditions prior to booking your seats. The airline reserves the right to move guests from Emergency Exit seats if they feel that the safety of passengers and crew may be compromised.

Changes to your booked seat

You can amend seats booked through Flight Seat Booker until 8 days prior to departure. If your new seats are of greater value than your original seats selection you will be required to pay the difference.  No refunds will be given for seat selection of a lesser value.

If you have pre-booked seats on a scheduled flight and wish to amend your selection, please contact your airline directly for assistance.

Refunds

No refunds are available on seats purchased via Flight Seat Booker. 

Reduced Mobility Seating

Our charter flights have a number of seats which are designated for those guests with reduced mobility. These seats are assigned one week prior to departure, once we have received all Medical/Mobility questionnaires. Priority will be given to those passengers with the greatest need.

Please note that mobility seats are subject to availability and are assigned on a case by case basis. You will not be considered for a reduced mobility seat if you have not completed a Medical/Mobility questionnaire. Should you require a questionnaire please call our Customer Contact Centre on 0843 374 0111 (calls cost 3p per minute plus your telephone company’s network access charge) or your travel agent. Mobility questionnaire's must be returned no later than 14 days prior to departure.

For further information you may find the following question useful: What types of airport assistance are available?

Thomas Cook Airlines scheduled flights to/from Malta

We are using existing scheduled flights to/from Malta; a section of each aircraft will be allocated to P&O Cruises’ customers. For this reason, we will have a very limited number of seats designated for those guests with reduced mobility, so we are unable to guarantee any such seat requests in advance. 

We recommend that if particular seats are required that these are pre-purchased your seats Flight Seat Booker tool via Cruise Personaliser. Flight Seat Booker will open approximately 14 weeks prior to departure and close a minimum of eight days prior to departure.


Scheduled Flights – Mediterranean Fly Cruise

Your flight seats can only be reserved once  flight tickets have been issued.

Scheduled Flights - Infants - 0-2 years

Infants will be given their own seat and receive full baggage allowance, however, if you require a lap seat for the infant then please call our  Customer Contact Centre on 0843 374 0111 (calls cost 3p per minute plus your telephone company’s network access charge)

Please note Children up to 2 years old (24 months), are not required to have their own seat. Passengers must inform P&O Cruises when booking a scheduled carrier that they will be travelling with an infant on their lap. Lap children can only be held by passengers who are at least 15 years of age.  Only one lap child is allowed per adult. If one adult is travelling with more than one infant under 2 years of age, a seat will have to be purchased for each additional infant. 


British Airways

You will be able to pre-purchase seats from approximately 30 days before travel if you have received your ‘airline locator’ (airline booking reference). To pre-book your seats, please visit ‘Manage My Booking’ on the British Airways website and follow the instructions.- Please note that additional charges may apply.

If you have not received an airline locator, then you will be booked on one of our British Airways group flights, and we will reserve your flight seats approximately four days prior to departure. If you have any specific requests, please contact our Customer Contact Centre who will be able to assist you.

 

easyJet

You can pre-purchase your seats if you have received your ‘airline locator’ (airline booking reference) – this is usually available from four weeks prior to departure. You can obtain this by speaking to our Customer Contact Centre.

To book seats, you will need to contact easyJet on 0330 365 5000 (costs may vary), quoting your 'airline locator', where they will be able to assist you. Please note that there is an additional charge for purchasing seats prior to check-in. You are unable to pre-purchase your seats online.


Jet2

You can pre-book seats via the Jet2 website from 60 days before departure. Please visit Jet2.com/pocruises, quoting your surname and cruise booking reference, and follow the links to pre-book your seats. If you book your holiday within 60 days prior to departure, please allow 7 days before attempting to access the Jet2 website. 

If you have not received a Flight Confirmation, please contact our Customer Contact Centre and who will be happy to assist you.

 

Pre-booking seats on other scheduled airlines

Pre- booking seats for other scheduled airlines vary by carrier. We recommend that you refer to the airline website for the most up to date information.

 

 Flight Seat Booker open dates

 2016/17 Caribbean Fly-Cruise 

 

CRUISE DATE

CRUISE CODE

LOYALTY OPEN DATE - LIGURIAN AND BALTIC

GENERAL OPEN DATE          
D-14 WEEKS

CLOSING DATE

24-Feb-17

B704

16-Nov-16

18-Nov-16

17-Feb-17

25-Feb-17

B704B/B704C

17-Nov-16

19-Nov-16

18-Feb-17

03-Mar-17

A705

23-Nov-16

25-Nov-16

24-Feb-17

04-Mar-17

B704D/B704E

24-Nov-16

26-Nov-16

25-Feb-17

04-Mar-17

A705A

24-Nov-16

26-Nov-16

25-Feb-17

10-Mar-17

B705

30-Nov-16

02-Dec-16

03-Mar-17

11-Mar-17

B705A

01-Dec-16

03-Dec-16

04-Mar-17

17-Mar-17

A706

07-Dec-16

09-Dec-16

10-Mar-17

18-Mar-17

A706A

08-Dec-16

10-Dec-16

11-Mar-17

  2017 Summer Fly-Cruise 

CRUISE DATE CRUISE CODE

LOYALTY OPEN
DATE - LIGURIAN
AND BALTIC

GENERAL OPEN DATE
D-14 WEEKS
CLOSING DATE
26-Mar-17 E704 / E704A / E704B* 27-Dec-16 29-Dec-16 19-Mar-17
06-Apr-17 E705 / E705A 27-Dec-16 29-Dec-16 30-Mar-17
13-Apr-17 E705B / E705C 03-Jan-17 05-Jan-17 06-Apr-17
20-Apr-17 E706 / E706A 10-Jan-17 12-Jan-17 13-Apr-17
27-Apr-17 E706B / E706C 17-Jan-17 19-Jan-17 20-Apr-17
04-May-17 E707 / E707A 24-Jan-17 26-Jan-17 27-Apr-17
11-May-17 E707B / E707C 31-Jan-17 02-Feb-17 04-May-17
18-May-17 E708 / E708A 07-Feb-17 09-Feb-17 11-May-17
25-May-17 E708B / E708C 14-Feb-17 16-Feb-17 18-May-17
01-Jun-17 E709 / E709A 21-Feb-17 23-Feb-17 25-May-17
08-Jun-17 E709B / E709C 28-Feb-17 02-Mar-17 01-Jun-17
15-Jun-17 E710 / E710A 07-Mar-17 09-Mar-17 08-Jun-17
22-Jun-17 E710B / E710C 14-Mar-17 16-Mar-17 15-Jun-17
29-Jun-17 E711 / E711A 21-Mar-17 23-Mar-17 22-Jun-17
06-Jul-17 E711B / E711C 28-Mar-17 30-Mar-17 29-Jun-17
13-Jul-17 E712 / E712A 04-Apr-17 06-Apr-17 06-Jul-17
20-Jul-17 E712B / E712C 11-Apr-17 13-Apr-17 13-Jul-17
27-Jul-17 E713 / E713A 18-Apr-17 20-Apr-17 20-Jul-17
03-Aug-17 E713B / E713C 25-Apr-17 27-Apr-17 27-Jul-17
10-Aug-17 E714 / E714A 02-May-17 04-May-17 03-Aug-17
17-Aug-17 E714B / E714C 09-May-17 11-May-17 10-Aug-17
24-Aug-17 E715 / E715A 16-May-17 18-May-17 17-Aug-17
31-Aug-17 E715B / E715C 23-May-17 25-May-17 24-Aug-17
07-Sep-17 E716/ E716A 30-May-17 01-Jun-17 31-Aug-17
14-Sep-17 E716B / E716C 06-Jun-17 08-Jun-17 07-Sep-17
21-Sep-17 E717 / E717A 13-Jun-17 15-Jun-17 14-Sep-17
28-Sep-17 E717B / E717C 20-Jun-17 22-Jun-17 21-Sep-17
05-Oct-17 E718 / E718A / E718B 27-Jun-17 29-Jun-17 28-Sep-17
12-Oct-17 E718C / E718D 04-Jul-17 06-Jul-17 05-Oct-17
19-Oct-17 E719 11-Jul-17 13-Jul-17 12-Oct-17

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