Q. Can I pre-purchase specific seats on my flights?

How you pre-purchase flight seats varies depending on whether you are travelling on a chartered or scheduled flight. For more information you may find the following question useful: How do I know if I am travelling on a chartered or scheduled flight?


Flight Seat Booker on selected charter flights

If you are booked on one of our chartered flights, you will be able to pre-purchase your seats through Cruise Personaliser. Flight Seat Booker will open approximately 14 weeks prior to departure and close approximately one week prior to departure.

 

If you’re in the Baltic or Ligurian tier of the Peninsular Club, you will receive a two day priority booking window in which to pre-purchase your flights seats prior to them going on general sale. The latest opening dates for our fly-cruise holidays can be found below.

 

To access Flight Seat Booker log on to Cruise Personaliser using your cruise booking reference. At the top of the page you’ll find an option called "Getting There and Back", from there you select "Flights". This will show your flight details and, if your flights seats are available to purchase, a "Book Seats" button will be displayed. You will then be able to select and purchase your seats.

 

2018 Mediterranean fly-cruise

Seats on our TUI Airways chartered flights can be purchased via Cruise Personaliser.

If you are booked on any other airline, you may be able to book seats through their website – see Scheduled flights and shared charter flights below.

 

Flight Seat Booker prices

The costs for pre-purchasing seats on our chartered flights are shown below. All seats are subject to availability. 

Prices are per person and per one way flight. At the bottom of this page is a table showing the Flight Seat Booker On Sale dates.

                        Season

    Start Date

   End Date

       Standard Seats

     Emergency Exit Seats

2018 Mediterranean fly-  cruises

     5-Apr-18

   18-Oct-18

               £12.50

               £25.00

 

Chartered Flights - Infants 0-2 years

A child/infant on a charter flight who is under the age of 2 years will always be assigned a seat next to an adult under the same booking reference and will receive the full baggage allowance.  If you plan to take an infant car seat on board it should have a 5-point harness.

There are only a few seats available for infant car seats on each flight; these are usually next to a window. Please call our Customer Contact Centre on 03453 555 111 (local call charges apply). If you want to choose your seats on Flight Seat Booker, the prices apply to all guests in your party, including infants.

 

Emergency Exit seats

These are subject to availability and are only available to those guests who are fully mobile and over 16 years of age. You will be asked to confirm that you comply with the relevant terms and conditions prior to booking your seats. The airline reserves the right to move guests from Emergency Exit seats if they feel that the safety of guests and crew may be compromised.

Changes to your booked seat

You can amend seats booked through Flight Seat Booker up until 8 days prior to departure. If your new seats are of greater value than your original seats selection, you will be required to pay the difference.  No refunds will be given for seat selection of a lesser value.

If you have pre-booked seats on a scheduled flight and wish to amend your selection, please contact the airline directly for assistance.

Refunds

No refunds are available on seats purchased via Flight Seat Booker. 

Reduced Mobility Seating

Our chartered flights have a limited number of seats which are designated for those guests with reduced mobility. These seats are assigned one week prior to departure.  Once we have received all Medical/Mobility questionnaires they will be reviewed and priority will be given to those with the greatest need.

Reduced mobility seats are subject to availability and are assigned on a case by case basis. You will not be considered for a reduced mobility seat if you have not completed a Medical/Mobility questionnaire. Should you require a questionnaire please call our Customer Contact Centre on 03453 555 111 (local call charges apply), or contact your travel agent. Mobility questionnaires must be returned no later than 14 days prior to departure.

For further information you may find the following question useful: What types of airport assistance are available?

 

Scheduled flights and shared charter flights

Your flight seats can only be reserved via the airline’s website.

For scheduled flights this is only possible once flight tickets have been issued, which usually happens between 6 weeks and 10 days prior to departure. Ticket issue dates vary by airline and route.

For shared charter flights, seats can usually be booked much earlier.

 Your flight details can be found on your E-Ticket or call our Customer Contact Centre on 03453 555 111 (local call charges apply).

 

British Airways

Pre-purchasing seats depends on the ticket type which can be identified on your E-Ticket. If your flight information includes an “airline locator” (airline booking reference), you will be able to pre-purchase seats from approximately 30 days prior to travel. To pre-book your seats, visit ‘Manage My Booking’ on the British Airways website and follow the instructions. Please note that additional charges may apply.

If your flight details do not include an airline locator, then you will be booked on a British Airways “group seat”, in which case we can reserve your flight seats approximately four days prior to departure. If you have any specific requests, please call our Customer Contact Centre who will be able to assist you, otherwise seats will be allocated when you check-in at the airport.

 

easyJet

You can pre-purchase your seats if you have received your “airline locator” (airline booking reference) – this is available approximately from 14 days prior to departure. You can obtain this by speaking to our Customer Contact Centre.

To book seats, you will need to contact easyJet on 0330 365 5000 (costs may vary), quoting your airline locator, where they will be able to assist you. Please note that there is an additional charge for purchasing seats prior to check-in. You will not be able to pre-purchase your seats online.

 


Jet2

Summer 2018 Mediterranean fly-cruise

Most people on a Jet2 flight will be booked on a “group” with Jet2. The airline has made special arrangements to allow you to check-in and to pre-purchase your seats, meals and excess baggage via a dedicated P&O Cruises link on their website.

You will be able to pre-book seats via the Jet2 website from approximately 60 days prior to departure.  Visit Jet2.com/pocruises, quoting your surname and cruise booking reference, and follow the links to pre-book your seats (please note that this is a dedicated P&O Cruises link, and you will be unable to use the standard ‘Manage My Booking’ section of Jet2’s website).

If you book your holiday within 60 days prior to departure, please allow 7 days before attempting to access the Jet2 website.

Some guests will be booked on ad-hoc flight seats, separately from the P&O Cruises group seats, and although you’ll be on the same flight as other P&O Cruises guests, you will need a Jet2 booking reference to log into their Manage My Booking section of their website. The booking reference can be found on your E-Ticket or by calling our Customer Contact Centre who will be happy to assist you.

 

Thomas Cook Airlines

Summer 2018 Mediterranean fly-cruise

Seats on our shared Thomas Cook charter flights can be purchased via the airline’s website as soon as your Thomas Cook Airlines flight number is confirmed.

Please note that the front two to four rows on each flight are Economy Plus seats (the number of rows varies by flight). These front rows are not part of the P&O Cruises allocation, and cannot be booked.

Visit thomascookairlines.com/mybooking

Not only will you be able to select seats from the aircraft seat map for everyone in your party, you will also be able to pre-purchase in-flight meals and excess baggage.

 

Step-by-step guide to logging on:

  1. Choose “Other Tour Operator” from “Where did you book your flight/trip?”
  2. Select P&O Cruises from the drop down list.
  3. Input your P&O Cruises booking reference to the Booking number box
  4. Input your first name and surname. (Please ensure that put your full name as it appears on your passport because there is no instant validation check between the Thomas Cook Airlines system and your booking with P&O Cruises.):tcx 
  5. Click “Next” at which point you’ll be asked for your flight information
  6. Select your departure airport
  7. Select your destination airport
  8. Select the number of adults and children travelling in your cabin
  9. If you are travelling on round-trip Thomas Cook Airlines flights to Malta, there is no need to select anything else – click “Search”
  10. If you are travelling on a Thomas Cook Airlines flight in one direction only, ensure you select the “Outbound flight only” check-box, and that your From and To airports are the correct way around:  

    Travelling out on Thomas Cook, back on another airline: input your UK airport in the From box, and input Malta in the To box, and tick “Outbound flight only”    

    Travelling out on another airline, back on Thomas Cook: input Malta in the From box, and input your UK airport in the To box, and tick “Outbound flight only”

  11. As our cruises depart and arrive into Malta, there is no need for P&O Cruises guests to use the “Return flight from other destination” option

    tcx2

  12. You will then be able to confirm your flights
  13. After clicking “Next” you’ll be able to input all of the personal details for all guests in your cabin, before you go on to select your seats and other in-flight services.

 

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Guide prices for pre-purchasing seats with Thomas Cook Airlines are below. All seats are subject to availability.

 

                   Season Start Date  End Date Standard Seats Emergency Exit Seats
    2018 Mediterranean fly-cruises 5-Apr-18 18-Oct-18    £13.00     £25.00

 

As seats are pre-purchased directly with Thomas Cook Airlines, P&O Cruises has no control over the seat maps and cannot help with any specific seat requests.

 

Flight Seat Booker On Sale Dates

 

2018 Mediterranean fly-cruise: Oceana

CRUISE DATE CRUISE NO LOYALTY OPEN DATE
LIGURIAN & BALTIC       
GENERAL OPEN DATE          
D-14 WEEKS
CLOSING DATE
31-May-18 E811 / E811A 20-Feb-18 22-Feb-18 23-May-18
07-Jun-18 E811B / E811C 27-Feb-18 01-Mar-18 30-May-18
14-Jun-18 E812 / E812A 06-Mar-18 08-Mar-18 06-Jun-18
21-Jun-18 E812B / E812C 13-Mar-18 15-Mar-18 13-Jun-18
28-Jun-18 E813 / E813A 20-Mar-18 22-Mar-18 20-Jun-18
05-Jul-18 E813B / E813C 27-Mar-18 29-Mar-18 27-Jun-18
12-Jul-18 E814 / E814A 03-Apr-18  05-Apr-18 04-Jul-18
19-Jul-18 E814B / E814C 10-Apr-18 12-Apr-18 11-Jul-18
26-Jul-18 E815 / E815A 17-Apr-18 19-Apr-18 18-Jul-18
02-Aug-18 E815B / E815C 24-Apr-18 26-Apr-18 25-Jul-18
09-Aug-18 E816 / E816A 01-May-18 03-May-18 01-Aug-18
16-Aug-18 E816B / E816C 08-May-18 10-May-18 08-Aug-18
23-Aug-18 E817 / E817A 15-May-18 17-May-18 15-Aug-18
30-Aug-18 E817B / E817C 22-May-18 24-May-18 22-Aug-18
06-Sep-18 E818 / E818A 29-May-18 31-May-18 29-Aug-18
13-Sep-18 E818B / E818C 05-Jun-18 07-Jun-18 05-Sep-18 
20-Sep-18 E819 / E819A 12-Jun-18 14-Jun-18 12-Sep-18
27-Sep-18 E819B / E819C 19-Jun-18  21-Jun-18 19-Sep-18
04-Oct-18 E820 / E820A / E820B 26-Jun-18  28-Jun-18 26-Sep-18 
11-Oct-18 E820C / E820D 03-Jul-18  05-Jul-18 03-Oct-18
18-Oct-18 E821 10-Jul-18 12-Jul-18 10-Oct-18

 *opening to match flight date, not sail date

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