Q. How do I check in for my flight?

Please ensure the names on your travel documents are as per your passport. If you need to make any changes, Customer Contact Centre on 03453 555 111 (local call charges apply).  Incorrect name details could result in you being denied boarding by the airline, as security checks are usually carried out 24-48 hours in advance of flight departure.

You should also ensure that your passport details are entered into Cruise Personaliser to avoid any delays at check-in.

 

Charter flight check-in

Check-in for our charter flights is available at the airport on the day of departure only. It is not possible to check your baggage in the night before you travel on any of our charter flights, even if it is a service usually offered by the airline.

Check-in opens approximately three hours prior to flight departure and closes approximately one hour before departure. Please be aware that even if you have pre-booked your seats using Flight Seat Booker, you are still required to check in at the airport.

For further information you may find the following question useful: How do I know if I am travelling on a charter or scheduled flight?

 

Scheduled flight check-in

Check-in times vary by airline; we recommend that you check on the airline's website before you travel. Your flight details can be found either on your Flight Confirmation or on Cruise Personaliser.

It may be possible to check-in online for your flight, depending on the airline you are flying with. Online check-in usually opens around 24 hours before departure, but Jet2 and easyJet open their online check-in earlier. Please note that some airlines charge for airport check-in when an online option is exists, so we recommend that you check-in online where possible.

If you are travelling with British Airways and have received your flight booking reference, you can check-in online prior to travel. You can obtain this from our Customer Contact Centre, please call 03453 555 111 (local call charged apply).



British Airways (BA):  visit ‘Manage My Booking’ to check-in, alternatively you can check-in at the airport.

easyJet (EZY): all customers must check-in online; visit easyJet.com and enter your flight booking reference (airline locator) which can be found on your on your E-Ticket. Please ensure that you check in for both your outbound flight and your inbound flight (if applicable) as there may be different airline booking references for each flight. You may be travelling on an easyJet scheduled reservation or a easyJet group allocation.  If you are travelling on an a easyJet group allocation, your locator will generally be available in Polar from approx. 14 days prior to flight departure.  To establish your booking type (if not already advised at time of booking) please call our Customer Contact Centre on 03453 555 111 (local call charges apply.)

Jet2 (LS): all customers must check-in online;

You will either be travelling on a Jet2 group allocation, or you have been booked under an individual reservation.

To establish your booking type (if not already advised at time of booking) please call our Customer Contact Centre on 03453 555 111 (local call charges apply.)

If you are travelling on a Jet2 group allocation, you can check-in online via https://www.jet2.com/pocruises from 28 days prior to departure; you will need your P&O Cruises booking reference to access the website.


If travelling under an individual Jet2 reservation, check-in online via https://www.jet2.com/en/login from 28 days prior to departure using your Jet2 reference provided for you by our Customer Contact Centre.

Please ensure that you check-in online in advance of your flight to avoid charges at the airport. If you are travelling on a return flight with Jet2, remember to check-in for your inbound journey as well as your outbound flight.

For further information you may find the following question useful: Can I pre-purchase specific seats on my flight?

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