Q. Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?

If you have any mobility or medical requirements we kindly ask that you complete our Accessibility & Medical questionnaire, so that we can ensure that your travel arrangements run smoothly.

It is important that you complete the questionnaire fully and accurately as we will need to liaise with the airlines on your behalf to ensure your needs can be met.

In some situations, the airline will request that you contact them directly to go through your needs in more detail; especially when travelling with battery operated mobility equipment as some carriers have limited storage capacity on board the aircraft.

 

To request a questionnaire please call either our Customer Contact Centre on 03453 555 111 (local call charges apply) or contact your travel agent.

Completed questionnaires should be sent to disability@carnivalukgroup.com or Sales Support, Carnival House, 100 Harbour Parade, Southampton SO15 1ST.

We ask that the forms are returned to us as soon as possible, but no later than 14 days prior to departure.

Below are some of the most common medical and mobility questions we get asked:

 

Can I fly if I am pregnant?

Airlines may be less restrictive than our ships, so we suggest that you review the following question:Can I travel when I am pregnant?

 

Do you suffer from any life threatening allergies?

Please provide details on the questionnaire so that we can pass the information to the airline. We cannot guarantee a nut-free environment or prevent other guests from bringing their own food on their flights or on the ship.

 

If you have any special meal requests, you should be aware that airlines have limited options and therefore it may be necessary for you to supply your own food. 

 

We also recommend that you speak to your airline’s welfare/special assistance team (details can usually be found on their website).

 

Guests with Reduced Mobility

If you need any mobility assistance at the airport or on your flight, please make this clear on your Accessibility & Medical questionnaire.

Three types of airport mobility assistance are available (summarised below) - please select one option ONLY.

 

Assistance type available

Description

Can ascend and descend aircraft steps

Can make own way to your seat

Can walk long distances

Check-in to gate

Guests who can manage steps and seat themselves, but cannot walk long distances

Yes

Yes

No

Check-in onto aircraft

Guests who can seat themselves but cannot manage steps or walk long distances

No

Yes

No

Check-in to seat

Guests who are completely immobile and may require lifting into their seat

No

No

No

 

Guests travelling with a wheelchair, mobility aid or medical equipment

If you intend to bring your own wheelchair, mobility aid or medical equipment, please make this clear on your Accessibility & Medical questionnaire and ensure you provide all relevant information, including dimensions and weight where necessary.

 

In order to comply with Civil Aviation Authority regulations, you must advise us at time of booking if you plan to carry an electrical mobility aid on board your flight(s). These include, but may not be limited to, electric wheelchairs and electric scooters. Assessments will then be made as to the safety of carrying an electric mobility aid on-board the aircraft.

Electrical equipment must be battery operated, as airlines cannot provide a power supply.

 

When travelling with electric wheelchairs or scooters, airlines will require that you contact them directly so to run through their screening process to ensure the equipment meets their own regulations and can be carried on the flight(s).

 

All mobility scooters must be checked in with your baggage and will be transported to and securely stored in the aircraft hold.

Wheelchairs may either be checked in with your baggage or taken from you at the aircraft gate, this varies by airline and departure airport – you will be advised by the airline.

At those airports where it is not possible to take your wheelchair/mobility aid to the departure gate, the airline may have to secure the item at check-in and return it to you when you land at your destination. In these circumstances another wheelchair will be provided to transport you from check-in to the aircraft and from the aircraft to the baggage hall upon arrival.

 

Do you have any pre-existing medical conditions or have been hospitalised within the last 6 months?

For some medical conditions, you will need to get medical clearance before you can fly; examples include, but are not limited to:

  • recent illness, hospitalisation, injury or surgery
  • existing unstable medical condition
  • need for additional oxygen or use of medical equipment on board

 

If you have recently experienced any of the above or are about to undergo treatment, then we recommend that you contact our Customer Contact Centre on 03453 555 111 (local call charges apply) as soon as possible. Please note that airlines may request a Fit To Fly Certificate and may also wish to speak with you directly to confirm that you are able to travel.

 

If you are required to wear a plaster cast, you are permitted to travel providing it is a split plaster cast and is not been fitted or changed within 48 hours of departure. Casts fitted within 48 hours will need to be split by your doctor or hospital. For further advice we recommend that you liaise directly with your GP.  

 

Guests who require additional oxygen during their flight

Should you require additional in-flight oxygen, please call our Customer Contact Centre on 03453 555 111 (local call charges apply) as soon as you have a confirmed booking, then we will send you an Accessibility & Medical questionnaire for completion.

 

Some airlines are not able to provide in-flight oxygen on all their flights. If you have already confirmed your booking with flights prior to notifying us that you require oxygen, we may have to amend your flights to an alternative airline.

 

Please refer to your airline’s website for their most up-to-date information.

 

Please note that Thomas Cook Airlines are unable to offer additional oxygen on board any of their flights.

 

Thomas Cook Airlines flight to/from Malta

Thomas Cook Airlines asks that all guests who need assistance (as listed below) to contact them directly to confirm their requirements.

 

  • Wheelchair assistance to your seat
  • You are taking a mobility scooter or an electric wheelchair
  • You are carrying and/or using a CPAP / BIPAP Machine
  • Requests for additional luggage
  • You are carrying or using an oxygen concentrator

 

Please call the Thomas Cook Airlines Special Assistance Team, confirming your flight details and that you are travelling on a P&O Cruises allocation flight:

01733 224 821

or

0800 1073409

(Monday - Saturday 08:00 – 20:00, Sunday closed)

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