Q. Can I fly if I have a pre-existing medical condition, reduced mobility or any disability that requires assistance?

Medical/Mobility Questionnaire

We are able to accommodate guests with a variety of medical and mobility needs on our flights,

To ensure we meet these needs please request and complete a questionnaire if you have any pre-existing medical conditions, reduced mobility or any disability. It is important that you complete this questionnaire accurately providing full detail of your needs. We will then advise the airlines so you can be assisted in the correct way. Please note that in some cases it may be necessary for guests to speak with the Airline directly and we will advise guests and agents should this be the case.

Please ensure you return your completed copy to us at least 14 days prior to your departure.

To request a questionnaire please call our Customer Contact Centre please visit our website for contact details, or your travel agent.

Can I Fly if I am pregnant?

Please call our Customer Contact Centre please visit our website for contact details, to confirm if you are able to travel on your flight. 

You may also like to review the question Can I travel when I am pregnant?

Do you suffer from any life threatening allergies?

If you suffer from any severe allergic reactions (anaphylaxis) then we recommend that you speak to your doctor as soon as possible. 

We cannot guarantee a nut-free environment or prevent other guests from bringing their own food on board the ship or on the flights.

If you are on a scheduled Fly Cruise please ensure you complete the mobility quesitonnaire and we recommend that you liaise directly with the airline’s welfare team and ensure you advise the Cabin Crew upon boarding the aircraft of your severe allergy.  

For all guests on our charter flight please ensure you complete the mobility quesitonnaire  and call our Customer Contact Centre.

Please note that depending on the severity, the airlines may require you to complete a medical form and provide a doctors certificate.

For any special meal requests regarding allergies, please note that the airlines are limited to offering and therefore it may be necessary for the guests to supply their own food.  Please enquire with our Customer Contact Centre who will be able to advise if it is a meal request which the airline can accommodate.

Guests with Reduced Mobility

If you need to request mobility assistance at the airport or on your flight, please ensure you make this clear on your medical/mobility questionnaire. To enable us to pass your request to the airline, please ensure you return your questionnaire at least 14 days prior to departure. We may contact you to ensure we fully understand your requirements. 

Three possible types of airport mobility assistance are available (summarised below), although please be aware that availability varies by airport.

Assistance type available


Can ascend and descend aircraft steps

Can make own way to your seat

Can walk long distances

Check-in to gate

Guests who can manage steps and seat themselves, but cannot walk long distances




Check-in onto aircraft

Guests who can seat themselves but cannot manage steps or walk long distances




Check-in to seat

Guests who are completely immobile and may require lifting into their seat




Thomas Cook Airlines flight to/from Malta

If you require any of the following assistance for your Thomas Cook flights please complete the P&O Cruises mobility questionnaire.  Thomas Cook asks all guests requesting the below assistance to contact them directly to confirm their requirements.  Please call the Thomas Cook Special Assistance Team on Tel: 01733 224 821/ 0800 1073409 (Monday - Saturday 08:00 – 20:00, Sunday closed), confirming your flight details and that you are travelling on a P&O cruises allocation flight.  

  • Wheelchair Assistance on to aircraft or to your seat
  • Your are taking a Mobility Scooter or an Electric Wheelchairs
  • You are carrying and or using a CPAP / BIPAP Machine
  • Requests for additional luggage
  • You are carrying or using an Oxygen Concentrator

Guests travelling with a Wheelchair,  Mobility Aid or Medical Equipment

If you wish to travel with your own wheelchair or mobility aid, please complete a questionnaire and return it to us at least 14 days prior to departure. This is to ensure we can make the necessary arrangements to help you make the most of your journey.

Any medical equipment you require must be battery operated as aircraft cannot provide a power supply. In order to comply with Civil Aviation Authority regulations, you must advise us at time of booking if you plan to carry an electrical mobility aid on board your flight(s). These include, but may not be limited to, electric wheelchairs and electric scooters. Assessments will then be made as to the safety of carrying an electric mobility aid on-board the aircraft.

We also need to inform the airline about the size and weight of your wheelchair/mobility equipment, so please include these details on your questionnaire. Please be aware that if you are travelling with TUI Airways you also need to contact them directly and we will provide details of how to do this. It is an airline requirement that they speak with you directly to discuss your needs and any mobility information they require for you to travel. Wheelchairs, scooters and mobility aids for personal use are carried free of charge in addition to the checked baggage allowance on your flight.

All mobility scooters must be checked in with your baggage and will be transported to and securely stored in the aircraft hold. Wheelchairs may either be checked in with your baggage or taken from you at the aircraft gate, this is dependent on  airline and departure airport. At airports where it is not possible to take your wheelchair/mobility aid to the gate, the airline may have to secure the item at check-in and return it to you upon arrival. In these circumstances another wheelchair will be provided to transport you from check-in to the aircraft and from the aircraft to the baggage hall upon arrival.

Do you have any pre-existing medical conditions or have been hospitalised within the last 6 months?

For some medical conditions guests will need to get medical clearance before you can fly, for example:

  • recent illness, hospitalisation, injury or surgery
  • existing unstable medical condition
  • need for additional oxygen or use of medical equipment on board
  • travelling for medical reasons or treatment

If you have recently experienced any of the above or are about to, then we recommend that you contact our Customer Contact Centre us as soon as possible. Please note that airlines may request a Fit To Fly Certificate and also to speak with you directly to confirm that you are able to travel. 

Guests who require additional oxygen

Should you require additional in-flight oxygen, you must ensure you contact our Customer Contact Centre as soon as you have a confirmed booking and detail this on your medical/mobility questionnaire. This will ensure we can note this on your booking and advise you if any further action is required.

Please note Thomas Cook Airlines will no longer be able to offer additional oxygen on board any of their flights from 1st November 2017.

If you are travelling with Thomas Cook Airlines before 31st October 2017 or TUI Airways you also need to contact them directly. It is an airline requirement that they speak with you in person to discuss your needs and any medical information they require from you to travel. You may also have to complete an airline specific medical form which you should return to the airline directly. It is essential that you contact the airline to confirm if they can supply oxygen or permit you to travel with an oxygen concentrator.

Some airlines are not able to provide in-flight oxygen on all their flights. If you have already confirmed your booking with flights prior to notifying us that you require oxygen, we may have to amend your flights to an alternative airline.

For all scheduled flights please refer to your carrier’s website for their individual oxygen policy. However you still need to contact our Customer Contact Centre to discuss your oxygen requirements with us.     

Guests who have been Recently Injured

If you have been recently injured or have a medical condition which could affect your ability to fly, a fitness to fly letter from your doctor or hospital is usually required. If you are required to wear a plaster cast, you are permitted to travel provided it is a split plaster cast and has not been fitted or changed within 48 hours. Casts fitted within 48 hours prior to departure will need to be split by your doctor or hospital. For further advice we recommend that you liaise directly with your GP.   

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