Q. How do I settle my on board account?

On-board Account

For your convenience all of our ships operate a ‘cash free’ environment with everything priced in pounds sterling. To make any purchases on-board you just need to present your cruise card. Our ships do not accept cash, except at the Reception desk for purchase of foreign currency and the settlement of your account. In order for charges to be posted on to your account you will need to register your credit card or Visa/MasterCard Debit card at check-in. All transactions will be charged to your account in pound sterling.


 

Registering a Payment Card

The check-in team will ask you for your credit or debit payment card and you will be asked to enter your 4 digit pin number to verify the card. At this point, a £50 pre-authorisation will be applied to ensure your account is live and has available funds. Only once your on-board account totals more than the pre-authorised amount, plus any on-board credit, will your card be authorised further on board. Please see below information regarding card authorisations. 

We accept Mastercard (Credit, Debit), Visa (Credit, Debit and Electron), American Express, Discover and Diners Club cards. We do not accept Solo, Switch and Maestro, JCB or pre-paid cards.  Even if you wish to settle your on-board account with cash at the end of your cruise, a payment card must still be registered at embarkation.

 

Settling your on-board Account with Cash

You may choose to settle your account with cash however, a payment card must still be registered. If using cash your account must be kept in credit at all times.  Please see question - What do I need to do if I am paying my on-board account in cash?

 

Settling your on-board Account by Card

If you have a credit card or Visa/MasterCard Debit card registered all you need to do is to check your final statement on the morning of disembarkation. If you are happy with your account you need take no further action. The final amount will be settled to your registered credit or debit card. If you do have any queries you should raise these with the Reception prior to your departure from the ship. You have the ability to charge items to your account on the day of disembarkation until you finally leave the ship – these charges will show as a second settlement on your credit or debit card statement.

If you are doing a back to back cruise you will be charged your on-board spend at the end of each cruise separately.

Please note, If your cruise is longer than 30 days your account will be settled in the middle of your cruise and at the end. You need to ensure you have sufficient funds to settle your account.

Electronic Fund Transfer

We are unable to accept this payment type at this time.

 

Avoiding Issues with your Credit or Debit Card/Holding Charges

Whilst you are on-board your daily spend will be authorised with your card provider at the end of each day to cover your spend for the previous day. Your card provider, as part of their standard procedures, may retain these authorisations for up to 28 days and this is outside the control of P&O Cruises. Until these authorisations are released, the available funds in the account could be affected. Payment is not taken from your account until it is finally settled on the day of disembarkation. You may therefore wish to contact your card provider on your return to release these authorisations. Prior to leaving for your cruise it is recommended that you advise your credit or debit card provider of your trip away and that you will be on-board a ship and visiting different countries. This will help avoid raising a security alert and your card being declined

Was this helpful to you?

Please rate this answer by selecting one of the options

Can't find what you are looking for?

This website uses cookies to give you the very best user experience. By using our website, you agree that we can place cookies on your device. For more information see the 'About Cookies' link at the bottom of this page.

Close

This browser is not fully supported

The P&O Cruises website is optimised for modern web browsers. It may not fully support your version of browser. If so, some functionality including forms and secure areas of the site will not function properly and you may need to upgrade or change browser.