Q. What facilities are available for blind or visually impaired guests?


You must inform us of any visual impairment at the time of booking so that we are able to identify any extra services that may need to be considered, such as providing important information in an alternative format.
At the point of embarkation, should you require an orientation tour of the ship our staff will be happy to assist, please ask Reception. Please note that our on board and excursion staff are unable to provide assistance with day to day tasks such as movement around the ship or shore, however they will be happy to assist with directions if required.
Most of our ships have Braille cabin numbers and Braille lift buttons/audio call signs. The safety and emergency drill information and restaurant menus are also available on board in Braille.
We can provide the following cruise information in large print:

  • Safety and emergency drill information
  • Main restaurant and bar menus
  • Horizon daily newspaper
For guests who use their own devices and software for translation or conversion of information for blind or visual impairment, please contact Reception once on board to discuss your requirements.
If you have not yet completed a questionnaire please speak to our Customer Contact Centre or your travel agent, who will be able to send one to you.
You may find the following question useful - How do I register my disability or medical requirements? 


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