Q. What happens if I am unwell?

Prior to Embarkation

If you fall ill prior to embarkation and feel that you will be unable to join your cruise, please call our Customer Contact Centre (please visit our website for contact details) or your travel agent if you have booked via one. You may be able to transfer your cruise to a later date, however please note that there are some stipulations that must be adhered to in order to do so.


If you fall ill on the day of your cruise and are unable to join your cruise, please call our Customer Contact Centre, please visit our website for contact details.

if you are joining the ship in an overseas port and if you are sailing from Southampton please notify the cruise terminal on the appropriate number:

Mayflower Cruise Terminal 02380 656429 or 6431
Ocean Cruise Terminal - 02380 717997
City Cruise & QE2 Terminals - 07917 520099  


If you are unable to travel, your booking will be subject to cancellation charges. Please ensure you have adequate travel insurance which may help cover the cost of such charges.


Falling ill on Board

Each ship has a Medical Centre on board, supported by fully qualified doctors and nurses who can assist with general medical issues. We are proud to be able to say that all of our medical centres are the first and only facilities in the industry to be accredited by the prestigious United Kingdom Health Quality Services and certified to ISO9001:2000.


Although we hope none of our passengers become ill, please note that medical and repatriation expenses in countries such as the United States can be substantial and this is why we insist upon all passengers having valid insurance to cover them for such costs. If you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, you would be placed into the care of our port agents and a member of our team ashore would stay in contact with you and provide support if required. Please note, however, that all medical services on board are charged for as they are treated as private health care, charges will be applied to your on board account.


It is a condition of the contract that you have adequate travel insurance to cover you for any medical costs you may incur.


Opening hours of the Medical Centre are displayed on board, as is the location (generally on the lowest passenger deck). Should you require medical assistance outside of the opening hours, and emergency number is also provided on board.

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