Q. What is the latest time I can check in at the terminal in Southampton?

Due to the large number of guests embarking our ships, we operate a staggered check-in and embarkation process. You will be allocated an arrival time which can be found on your e-ticket. To ensure you spend less time in the terminal and more time on board, we kindly ask that you adhere to your allotted arrival time.

Priority will be given to those who arrive at their allotted time. You are welcome to arrive earlier of course, but if you do we will ask you to make yourself comfortable in the terminal until we are able to check you in. This may well be before your allotted time, we promise we won’t make you wait around unnecessarily.

The earliest arrival time is at 12.30pm, which is reserved for our Ligurian, Baltic & Caribbean Tier and Suite guests.

On the day, if you are running late and likely to arrive at 3.45pm or later, please call the Enquiries Desk at your cruise terminal:

Mayflower Cruise Terminal – 023 8065 6429 or 6431
Ocean Cruise Terminal – 023 8033 0730
City Cruise & QE2 Terminals - 07917 520099  

You can find which terminal your cruise departs from on your E-Ticket.

If you are sailing from an overseas port please notify our Customer Contact Centre - contact details can be find online.

Please note that it may not be possible for the ship to await your arrival, so please ensure you allow plenty of time for your journey, to arrive at the Arrival Time printed on your E-Ticket.

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