Q. What facilities do you have on board for deaf or the hard of hearing?

All of our ships are equipped with the following enhancements for guests who are deaf or hard of hearing: 

Guests must inform us of any hearing impairment at the time of booking so that we are able to identify any extra services that may need to be considered, such as providing important information in an alternative format. 

For guests who use their own devices and software for translation or conversion of information for deaf or hard of hearing, please contact Reception once on board to discuss your requirements.

All of our ships are equipped with the following enhancements for guests who are deaf or hard of hearing.

Visual alert systems and textphones

We have a limited number of wireless visual alert systems and textphones available on board. You can use the mobility questionnaire to request these; they're given out on a first-come, first-served basis.

The textphone will enable us to alert you of any emergencies and important announcements concerning your cruise. The textphone system is subject to the availability of telephone lines on board.  Please be aware, the visual alert system will reduce surface space in your cabin.

Hearing loop

We are able to offer a hearing loop facility (which requires you to move your hearing aid to the “T” position) at Southampton cruise terminals and at the Reception desks on board. In addition we also provide an ‘infra-red’ hearing support system within a large number of our theatres and show lounges - compatible headsets are available from Reception.  This system is available in the following venues:

Arcadia – The Palladium (all decks) and The Globe

Aurora – Playhouse Theatre and Curzon Theatre

Azura – Playhouse Theatre, Seascreen (via radio transmission), Malabar and Manhattan

Oceana – Footlights Theatre

Ventura – Arena Theatre, Tamarind Club and Havana

Britannia – Headliners Theatre, Live Lounge, Crystal Room, Studio

Should you require the use of the Infra-red system, please speak to the Production staff within the venue who can direct you to the best location in order to utilise the equipment correctly. 

Theatre shows

We are able to provide a transcript of the songs during the theatre shows for deaf and hearing impaired guests. Please request this at Reception or with a member of the production staff.

Shore Excursions 

Should you wish to book a P&O Cruises organised shore excursion, we will endeavour to work with our local agents in advance of your cruise to obtain written commentary, but this may not be possible in all instances.


You may find the following questions useful:  How do I register my disability or medical requirements?  and Why do I need to complete a Medical/Mobility Questionnaire for every cruise?

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