Q. Can I cancel or change my booking?

Change booking:

Please see Can I transfer my booking?

 

Cancel Booking:

Yes, you may cancel your booking at any time. If you have booked with a Travel Agent you must call them to discuss changes and cancellations. If you have booked direct, please call our Customer Contact Centre on 0843 374 0111 (calls cost 3.19p per minute plus your telephone company’s network access charge).

A cancellation charge will apply, the amount of which is dependent on when you cancel your booking and the type of fare you are booked on. You may wish to transfer your booking to another cruise, please see  Can I transfer my booking? for details. 

 

P&O Cruises Select and Early Saver fares:

Period before departure within which written notice of cancellation is received by P&O Cruises

Cancellation charges (percentage of fare)

From the date of booking until 91 days before departure

Deposit

90 to 57 days

50%

56 to 42 days

60%

41 to 16 days

75%

15 to 6 days

90%

Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure.

100%

 

Saver and other promotional fares:

Period before departure within which written notice of cancellation is received by P&O Cruises

Cancellation charges (percentage of fare)

From the date of booking until departure, including failure to embark.

100%

 

Flights

Any amendment or cancellation made more than 61 days prior to departure will incur a charge of £20 per person.

Changes made within 61 days of departure will incur both a £20 charge per person and the full cost of the amended ticket.


Should you incur cancellation charges, you may be able to claim these back from your travel insurance company depending on your circumstances and your level of cover. Please check with your insurer for full details. You should always ensure that you have adequate travel insurance when you have made your booking so that you are covered for such eventualities. 

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