Q. What do I do if I am expecting to arrive late at the Terminal?

Should you experience any delay reaching the port of embarkation, please notify the cruise terminal on the appropriate number if you are sailing from Southampton:

Mayflower Cruise Terminal - 02380 656429 or 6431
Ocean Cruise Terminal - 023 8033 0730
City Cruise & QE2 Terminals - 07917 520099  

You can find which terminal your cruise departs from on your E-Ticket.

If you are sailing from an overseas port please notify our Customer Contact Centre, please visit our website for contact details.


Please note, it may not be possible the ship to await your arrival, therefore please ensure you have plenty of time for your journey so that you arrive in time for your suggested embarkation time as stated on your E-Ticket.

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