Q. How can I book assistance to embark and disembark the ship in Southampton?

All our Southampton cruise terminals are fully accessible for mobility scooter and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility. 

We would kindly request that you let us know as soon as possible, and at least 72 hours prior to embarkation, should you require assistance.   Please note that assistance will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion.

There are no restrictions when taking medication and sharps through in hand luggage at check in at Southampton.

Requesting Wheelchair assistance

We would kindly request that you let us know in advance if you require assistance by completing a Mobility Questionnaire. Guests will be asked to wait in turn for assistance to embark and disembark the ship and given the number of requests made for assistance your allotted time may differ. Wheelchair assistance is only available in Southampton.

If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre, please visit our website for contact details, or your travel agent.


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