Q. Can you cater for guests with disabilities?

 

All our ships feature accessible cabins which are suitable for wheelchair and mobility scooter users, guests can navigate the ships via the accessible routes to public venues and the majority of deck areas.

Our accessible cabins feature wide doorways, sufficient floor space for wheelchair maneuverability and accessible balcony cabins feature ramped access to the balcony. The bathroom is a wet room style shower room with a flush threshold, grab rails for the shower and toilet and pull down shower chair.

Arcadia offers a number of partially accessible cabins, these cabins have a wet room with the above features) however the cabins are smaller and have less floor space than an accessible cabin so would not suitable for someone confined to their mobility aid.

Assisted listening is available within a number of our show lounges and theatres, and we can supply an in cabin visual alert systems with textphones. In addition, key on board literature is available in Braille and we welcome certified assistance dogs on board.

When sailing from Southampton, we can offer wheelchair assistance for embarkation and disembarkation. Assistance will start once inside the terminal building where members of the mobility assistance team will escort you on board either in a ships wheelchair or using your own mobility aid.

We do not have a priority/fast track check in facility. However, if you arrive at the time printed on your e-tickets, this will allow you to be boarded as quickly as possible.

Help with disembarkation can be arranged onboard the ship. If you have any questions please contact Reception.

And when you are flying to meet the ship on a flight organised by P&O Cruises, assistance from check-in to on board the aircraft can be provided.

If you require assistance with daily living, such as washing, toileting, eating, movement around the ship or disembarking in ports of call etc, you will need to travel with a companion/personal assistant who can provide this for you; the ship’s crew are unable to assist with these tasks. 

Please let us know at the time of booking, or by calling our Customer Contact Centre (please visit our website for contact details) if you have a medical or mobility request or requirement to ensure we can meet your needs.

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